Terms of service
Welcome to Chill Mode Candles. By accessing or using our website and services, you agree to the following Terms of Service. Please read them carefully.
1. General Conditions
By using our site, you agree that you are at least 18 years old or have permission from a parent/guardian.
We reserve the right to refuse service to anyone for any reason at any time.
2. Products & Availability
All products are subject to availability. We may discontinue or change products at any time without notice.
We make every effort to display product colors and details accurately, but variations may occur.
3. Pricing & Payment
Prices are subject to change without notice.
We accept the payment methods shown at checkout.
By completing a purchase, you agree to provide accurate payment and billing information.
4. Shipping
Processing times, delivery estimates, and shipping policies are detailed in our Shipping Policy.
Once shipped, we are not responsible for delays, lost packages, or carrier issues.
5. Returns & Exchanges
All sales are final. We do not accept returns or exchanges.
If an item arrives damaged, defective, or incorrect, please refer to our No Returns Policy and contact us within 48 hours of delivery.
6. Order Cancellations
We may cancel an order for reasons including:
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Suspected fraud
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Incorrect information
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Product unavailability
If we cancel an order, you will be notified and refunded (if applicable).
7. Accuracy of Information
We are not responsible if information on this site is inaccurate, incomplete, or outdated.
You agree that it is your responsibility to check for updates.
8. Intellectual Property
All content on this site—including logos, product images, text, and designs—is owned by Chill Mode Candles and may not be copied, sold, or used without permission.
9. Limitation of Liability
Chill Mode Candles is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.
Use products responsibly and according to safety guidelines.
10. Privacy
Your submission of personal information is governed by our Privacy Policy.
We do not sell or share your personal data outside what is necessary to fulfill your order.
11. Changes to Terms
We may update these Terms at any time.
By continuing to use the site after changes, you agree to the updated Terms. Last Updated 11/26/2025
12. Contact Information
If you have any questions about these Terms, contact us at:
info@chillmodecandles.org
Response time: 24–48 business hours